FAQ

Where do you ship?

We currently ship within the United States.

For additional information regarding shipping and delivery timelines, please visit our Shipping & Delivery page.

Most orders are delivered within 7–14 business days after shipment.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Once your order ships, you'll receive an email containing your tracking information.

You can also visit our Track My Order page for additional information.

Orders may be changed or canceled before they have been processed.

Once an order has been processed and prepared for shipment, we are unable to guarantee cancellation or modifications.

If you need to make a change, please contact us as soon as possible after placing your order.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include photos of the item and packaging so we can review the issue and provide an appropriate resolution.

Depending on the situation, we may offer a replacement, refund, or store credit.

Yes. We offer a 30-day return policy for eligible items.

Please visit our Returns & Refunds page for complete details and return instructions.

You can reach us through our Contact Us page or by emailing us at hello@soleilarc.com.

We aim to respond to all inquiries within 1–2 business days.